Free ABSF Resources
Download starter materials to begin systemizing your appliance service business. 5 resources available now, with more on the way.
SOPs & Processes
Standard operating procedures and process documentation templates.
SOP Template Starter Kit
Ready-to-use templates for documenting your core business processes — dispatch, parts ordering, callbacks, and more.
CSR Call Script Guide
Coming SoonPhone scripts and call flow templates for customer service representatives handling inbound calls.
Dispatch Workflow Template
Coming SoonStep-by-step dispatch process documentation covering scheduling, routing, and technician assignment.
KPIs & Performance
Track and measure what matters with these scorecards and dashboards.
Weekly KPI Scorecard Template
Track revenue per tech, callback rate, first-call completion, and other key metrics with this weekly scorecard.
Revenue Per Technician Tracker
Coming SoonDetailed monthly tracker to measure and compare individual technician revenue performance.
Service Call Profitability Calculator
Coming SoonCalculate true profitability per service call including labor, parts, travel, and overhead costs.
Field Operations
Checklists and tools for technicians in the field.
Technician Inspection Day Field Checklist
Standardized field checklist for technician inspection days — ensures consistent, thorough evaluations every time.
Service Call Completion Checklist
Coming SoonEnd-of-call checklist for technicians to ensure quality, customer communication, and proper documentation.
New Technician Onboarding Guide
Coming Soon30/60/90-day onboarding plan for new technicians including training milestones and skill assessments.
Assessment Tools
Evaluate where your business stands and identify areas for improvement.
Business Health Self-Assessment
Comprehensive self-assessment covering operations, finance, team, and systems to evaluate your business maturity.
Operational Readiness Scorecard
Coming SoonScore your business across the ABSF pillars to identify gaps and prioritize your next improvements.
AI & Technology
Leverage AI and modern tools to work smarter in the appliance industry.
AI Prompt Library for the Appliance Industry
An extensive library of ready-to-use AI prompts covering customer communication, diagnostics, training, marketing, and more.
AI Implementation Playbook
Coming SoonA practical guide to implementing AI tools in your appliance service business — from chatbots to scheduling optimization.
Want the full toolkit?
ABSF Cohort members get access to all 13+ resources, personalized implementation support, and a community of appliance service business owners.
Learn About the Cohort Program