Free ABSF Resources
Download starter materials to begin systemizing your appliance service business. 18 resources available now, with more on the way.
SOPs & Processes
Standard operating procedures and process documentation templates.
SOP Template Starter Kit
Ready-to-use templates for documenting your core business processes — dispatch, parts ordering, callbacks, and more.
Appliance Service Call Lifecycle Map
Visual map of every stage in a service call, from booking to follow-up.
Customer Communication Template Pack
Pre-built templates for confirmations, follow-ups, reviews, and more.
CSR Call Script Guide
Coming SoonPhone scripts and call flow templates for customer service representatives handling inbound calls.
Dispatch Workflow Template
Coming SoonStep-by-step dispatch process documentation covering scheduling, routing, and technician assignment.
KPIs & Performance
Track and measure what matters with these scorecards and dashboards.
Weekly KPI Scorecard Template
Track revenue per tech, callback rate, first-call completion, and other key metrics with this weekly scorecard.
KPI Dashboard Blueprint
A ready-to-use spreadsheet blueprint for building your KPI tracking dashboard.
Callback Cost Calculator
Calculate the true cost of callbacks to your business with this spreadsheet tool.
Technician Performance Review
Structured spreadsheet for evaluating technician performance against key metrics.
Revenue Per Technician Tracker
Coming SoonDetailed monthly tracker to measure and compare individual technician revenue performance.
Service Call Profitability Calculator
Coming SoonCalculate true profitability per service call including labor, parts, travel, and overhead costs.
Field Operations
Checklists and tools for technicians in the field.
Technician Inspection Day Field Checklist
Standardized field checklist for technician inspection days — ensures consistent, thorough evaluations every time.
Appliance Tech Hiring Toolkit
A complete toolkit for recruiting, interviewing, and onboarding appliance technicians.
Service Call Completion Checklist
Coming SoonEnd-of-call checklist for technicians to ensure quality, customer communication, and proper documentation.
New Technician Onboarding Guide
Coming Soon30/60/90-day onboarding plan for new technicians including training milestones and skill assessments.
Assessment Tools
Evaluate where your business stands and identify areas for improvement.
Business Health Self-Assessment
Comprehensive self-assessment covering operations, finance, team, and systems to evaluate your business maturity.
Operational Readiness Scorecard
Coming SoonScore your business across the ABSF pillars to identify gaps and prioritize your next improvements.
AI & Technology
Leverage AI and modern tools to work smarter in the appliance industry.
AI Prompt Library for the Appliance Industry
An extensive library of ready-to-use AI prompts covering customer communication, diagnostics, training, marketing, and more.
Angi Lead Pitbull — n8n Template
Automated workflow to aggressively follow up on Angi leads so no opportunity slips through.
CSR Phone Call Reviewer — n8n Template
AI-powered analysis of CSR phone calls to score performance and identify coaching opportunities.
Hiring AI Agent — n8n Template
Automate candidate screening and outreach for technician hiring with an AI agent.
Marcone Email Tracking Extractor — n8n Template
Automatically extract parts tracking info from Marcone shipping emails.
Retail Model Parser — n8n Template
Parse retail appliance model numbers to extract brand, type, and specs automatically.
Review Responder AI Agent — n8n Template
AI agent that drafts professional responses to customer reviews on Google and Yelp.
SP Claims AR Payments Bot — n8n Template
Automate service provider claims tracking and accounts receivable payment follow-ups.
AI Implementation Playbook
Coming SoonA practical guide to implementing AI tools in your appliance service business — from chatbots to scheduling optimization.
Want the full toolkit?
ABSF Cohort members get access to all 26+ resources, personalized implementation support, and a community of appliance service business owners.
Learn About the Cohort Program